Returns & Refunds Policy
DELIVERY AND SHIPPING OF YOUR ORDER
If your ordered jewellery item is in stock it will be sent to you within a few days.
Shipping times will be confirmed once the order has been fulfilled with a tracking reference number, not once the order is placed.
This is based on orders received between Mondays and Fridays.
For jewellery items not in stock which you preorder please note the length of time required to fulfil these will be advised via return email.
Once ready, We will send you a reference number to track your package.
We only send electronic invoices unless you request a printed one while ordering.
Some pieces are specifically made to order so feel free to follow up on 0876987988 if you require your jewellery to be ready by a certain date and we can advise if this is possible.
We use registered post with An Post for all orders and you will receive a tracking number once your order has been dispatched so you can track your parcel. A signature will be required for this at the address to which it has been dispatched.
Irish Orders:
Shipping is registered and free of charge in Ireland.
UK:
Shipping rates for a registered tracked packet with ‘An Post:
weighing up to 250grams costs euro 13.50 with delivery between 3-5 working days
weighing up to 500grams costs euro 14.50 with delivery between 3-5 working days
European:
Shipping rates for a registered tracked packet with ‘An Post’ Allow 5-7 working days for delivery
weighing up to 250grams costs euro 14.00.
weighing up to 500grams costs euro 15.00
Canada and North America:
Shipping rates for a premium express packet with ‘An Post’ Allow 7-10 working days for delivery
weighing up to 250grams costs euro 16.00
weighing up to 500grams costs euro 17.00
Rest of the world:
Allow 10-12 working days for delivery
Shipping rates for a registered packet weighing up to 250g with ‘An Post’ start at euro15.00.
Both costs and delivery times vary according to country and will be calculated and confirmed to you when you are placing and paying for your order.
If you require a courier or UPS delivery or have any questions please contact us at helena@helenamalone.ie
Please note that at busy periods such as over December it is important to place your order early to allow for delivery.
PACKAGING
Your jewellery will be packaged in signature Helena Malone Goldsmith boxes with a handwritten card.
We use jewellery boxes and ribbon which are made from recycled material and as environmentally friendly as possible. Eco friendly plastic free packaging boxes and envelopes are used for postage.
CLICK & COLLECT
If you wish to collect advise in the notes when placing your order online. Collection times are arranged with you when the order is ready for collection.
The address is 3rd floor Atelier, 29 Wicklow Street, Dublin 2, D02 N122.
Please note the workshop is in a beautiful old building but there is no lift access. There is no problem meeting you at ground level to sign for your order.
Bespoke, Redesign or Commissioned Jewellery
For bespoke or commissioned pieces of jewellery it is best to arrange an appointment.
Should you have your own gold, precious stones or jewellery which needs to be repaired I am unable to give definite advice or pricing until I see them in person. Then I can examine everything and give you my professional opinion. This takes time and requires an appointment.
RETURNS AND EXCHANGES
We hope there is no reason you would want to return or exchange your jewellery but we are happy to offer this for all online purchases if you return your order within 30 days of your purchase date. Feel free to get in touch if you have any questions about your jewellery or its care at any time in its lifetime, we want you to love it always.
To be eligible for a return, your jewellery must be unused and in the same condition that you received it in and also within its original packaging.
The process is simple:
- Contact us to let use know it’s on the way with the original order number
- Use registered or tracked post so that it arrives back safely within the 30 days with proof of purchase, as if it is not send back this way we cannot offer any recourse if it does not arrive.
- Once it is received and inspected we will get in touch by email to confirm we got it safely and to let you know if the refund or exchange has been approved.
- If approved we can arrange a refund to be applied to your credit card or your original payment method and we will conform when this is done by email.
- If it’s an exchange we will see what you would like and make it for you!
There are no returns on Gift Cards or Vouchers.
GIFT RETURNS
If you received the item as a gift and you do not have a receipt just let us know who gifted you the jewellery. We can then check if it falls within the 30 day policy and are happy to exchange the piece for another item in a collection of the same value, or for the value of it to be used towards another. A refund would not be offered in this instance.
Address for Returns or Exchanges:
Helena Malone, 3rd Floor Atelier, 29 Wicklow Street, Dublin 2. D02 N122
The shipping costs for returning your jewellery are your responsibility and are non refundable. Should you receive a refund, the original shipping cost for your product, if there was one paid, will be deducted.