Returns & Refunds Policy
DELIVERY OF YOUR ORDER
Once ready, your jewellery will be packaged in Helena Malone signature jewellery boxes.
We use jewellery boxes and ribbon which are made from recycled material and as environmentally friendly as possible. Eco friendly plastic free packaging boxes and envelopes are used for postage.
Please note we only send electronic invoices unless you request a printed one while ordering.
We are constantly on the lookout for even better options for the environment so we would really appreciate you letting us know if you come across new options. Even better if it is your own business! We try to support local, homegrown businesses and individuals as much as possible.
Contact us on firstname.lastname@example.org
CLICK & COLLECT
Once Covid restrictions guidelines are eased and confirmed, Click & Collect will resume in a safe environment.
Collection times are specific and confirmed when you the piece you order is ready for collection. This allows for any adjustments to be made to the size or fit to be completed.
The address is 3rd floor Atelier, 29 Wicklow Street, Dublin 2, D02 N122.
Please note the workshop is in a beautiful old building but there is no lift access. There is no problem meeting you at ground level to sign for your order but you will miss seeing where all the making magic happens!
DELIVERY & SHIPPING
If your collection item is in stock it will be sent to you once any required adjustments to it in size or fit have been made. This should be within two or three days but shipping times will be confirmed once the order has been fulfilled, not once the order is placed. This is based on orders received between Mondays and Fridays.
For collection items not in stock which you preorder please note the length of time required to fulfil these will be noted on each product. Usually a period of two to three weeks is required as each piece is made by hand in the Dublin workshop.
If there is an urgent date for a preorder just note it in ‘special requests’ on your order form and I will do my absolute best to accommodate you. If you want to find out more specifically before formally ordering just contact me on (link to contact page)
For bespoke or commissioned pieces of jewellery it is best to arrange a consultation time and this can begin via phone, video or appointment.
We use registered post with An Post for all orders and you will receive a tracking number once your order has been dispatched so you can track your parcel. A signature will be required for this at the address to which it has been dispatched.
Shipping is registered and free of charge in Ireland.
Shipping rates for a registered tracked packet with ‘An Post:
weighing up to 250grams costs euro 13.50 with delivery between 3-5 working days
weighing up to 500grams costs euro 14.50 with delivery between 3-5 working days
Shipping rates for a registered tracked packet with ‘An Post’ Allow 5-7 working days for delivery
weighing up to 250grams costs euro 14.00.
weighing up to 500grams costs euro 15.00
Canada and North America:
Shipping rates for a premium express packet with ‘An Post’ Allow 7-10 working days for delivery
weighing up to 250grams costs euro 16.00
weighing up to 500grams costs euro 17.00
Rest of the world:
Allow 10-12 working days for delivery
Shipping rates for a registered packet weighing up to 250g with ‘An Post’ start at euro15.00.
Both costs and delivery times vary according to country and will be calculated and confirmed to you when you are placing and paying for your order.
If you require a courier or UPS delivery or have any questions please contact us at email@example.com
RETURNS AND EXCHANGES
We hope there is no reason you would want to return or exchange your jewellery but we are happy to offer this for all online purchases if you return your order within 30 days of your purchase date. Feel free to get in touch if you have any questions about your jewellery or its care at any time in its lifetime, we want you to love it always.
To be eligible for a return, your jewellery must be unused and in the same condition that you received it in and also within its original packaging.
The process is simple:
- Contact us to let use know it’s on the way with the original order number
- Use registered or tracked post so that it arrives back safely within the 30 days with proof of purchase, as if it is not send back this way we cannot offer any recourse if it does not arrive.
- Once it is received and inspected we will get in touch by email to confirm we got it safely and to let you know if the refund or exchange has been approved.
- If approved we can arrange a refund to be applied to your credit card or your original payment method and we will conform when this is done by email.
- If it’s an exchange we will see what you would like and make it for you!
There are no returns on Gift Cards or Vouchers.
If you received the item as a gift and you do not have a receipt just let us know who gifted you the jewellery. We can then check if it falls within the 30 day policy and are happy to exchange the piece for another item in a collection of the same value, or for the value of it to be used towards another. A refund would not be offered in this instance.
Address for Returns or Exchanges:
3rd Floor Atelier, 29 Wicklow Street, Dublin 2. D02 N122
The shipping costs for returning your jewellery are your responsibility and are non refundable. Should you receive a refund, the original shipping cost for your product, if there was one paid, will be deducted.
Any other questions contact us on firstname.lastname@example.org or check in FAQs